F.A.Q's

Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: I bought tickets through Groupon, how do I setup my tour?

A: Please call our office during normal business hours at 239-260-3270 to make the reservation and mention you purchased your tickets from Groupon.

Q: Can I ride a Segway before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 18 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at [email protected] or 239-260-3272 to inquire.

Q: How fast do the Segways go?

A: The average tour speed is about 8mph, similar to the speed of a fast jog.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 12 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the Segway tour?

A: Yes, guests must weigh at least 80lbs (36kg) and cannot exceed 300lbs (118kg).

Q: Can more than 1 guest ride on a Segway at a time?

A: No, under no circumstances can more than one guest be on a Segway at a time.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our Segway tour to operate in the rain and/or when our larking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each Segway for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

What People Are Saying

  • star rating  This was a fun way to see more of Naples and learn about some of the homes, neighborhoods and history!
    Brian was a great teacher on how to… read more

    Smspiegs
    11/19/2021

    star rating  Such a fun day! Highly recommend. Brian was a fun and patient guide. We had a blast. Group of 8 from ages 30-70 all loved it

    frenkem
    11/13/2021

    star rating  Taylor was the best tour guide ever! This was such a fun way to see Naples. I will be recommending this to all of my friends and family. Taylor gave… read more

    966alexap
    11/11/2021

    star rating  We truly enjoyed our Segway tour with Connie! The Segways were fun but tricky. Connie was so patient and an excellent teacher. I can’t say enough about how wonderful Connie… read more

    Buckaroo49624
    11/08/2021
  • star rating  Third time here, great time, our guide Connie, very professional and safety minded! For a fun time when in Naples, this is it!

    MET766368
    11/07/2021

    star rating  I highly recommend this tour. Getting on the Segway is a little unnerving at first but I promise you will get used to it. Brian is an excellent tour guide… read more

    lynnhI2743DI
    11/04/2021

    star rating  Unique and fun way to explore around Naples! See Tin City, downtown, the Pier and beautiful neighborhoods. Tour guide Connie was great!

    skvor24
    11/02/2021

    star rating  Our first time on segways. We were a little nervous at first but Brian was patient with us and did an excellent job with orientation. The 3 (Brian, my wife… read more

    656dennise
    11/02/2021
  • star rating  We went on the 1:30 tour. Gorgeous sunny day with nice breeze. Easy checkin, quick and through safety instruction.

    Brian our guide was very… read more

    Rsh3400
    10/30/2021

    star rating  Our Segway tour was awesome! Brian our tour guide was fantastic. Excellent instructions on using the Segway! We quickly mastered the technique with Brian’s coaching. The tour itself was interesting,… read more

    johnm19104
    10/25/2021

    star rating  Connie was AWESOME!!! Very detailed and historic!!! Taylor’s cab/uber service, was spot on! WORTHIT!

    kcwest22
    9/03/2021

    star rating  If you’re in Naples, FL – SIGN UP FOR THIS TOUR!! It’s great! Beautiful scenery and a really fun tour. Taylor, our tour guide, was AWESOME! He is extremely… read more

    Mick7dance
    9/02/2021
  • star rating  What a GREAT experience. Taylor was very knowledgeable and was pleasure to be with.
    I would recommend Segway of Naples to anyone coming to Naples.

    Steven B
    9/01/2021

    star rating  If you’re looking for a fun way to explore Naples, check out Segway of Naples Tours. Taylor is an excellent guide making us feel very comfortable on the Segway’s… read more

    liseh48
    8/26/2021

    star rating  Had a fantastic experience doing the Segway Tour! Taylor, our guide, was phenomenal! Such a patient and wonderful teacher as well. I’m a very nervous person when it… read more

    amykelleher
    8/22/2021

    star rating  Such a wonderful way to see the city and learn all about the area. Connie was amazing and this was by far one of the best tours we have taken.

    Kristen1405
    8/17/2021
  • star rating  Taylor was a great guide! His sense of humor made everyone in the group feel at ease. The Segways are in great shape, and it was nice being able to… read more

    kathyt418
    8/11/2021

    star rating  My 19 year old daughter and I took the segway tour in Naples. We were very nervous at first as it was our first time. It was very… read more

    Miksnave
    8/06/2021

    star rating  Extremely easy to learn to ride a Segway — even the older members of our group were comfortable in minutes. Very enjoyable and informative tour. Taylor kept it… read more

    R0bfish1
    8/01/2021

    star rating  I loved this fun experience and the tour guide Taylor really made my day! He took us to see really cool places and had an amazing personality! He was super… read more

    car_jackie134
    7/27/2021
  • star rating  Taylor was a great guide. First time my husband and I and daughter rode segways. Taylor was an awesome teacher . We picked it up right a way. We enjoyed… read more

    A4778GFannb
    7/26/2021

    star rating  Taylor was a gem of a tour guide! He was customer oriented, friendly, and knowledgeable! Even if you have been coming to Naples for years, this was still interesting and… read more

    473elsal
    7/21/2021

    star rating  If you’ve never road a Segway before, book this tour now!! This was so much fun and we are looking forward to doing this again in another city. … read more

    StephanieC239
    7/17/2021

    star rating  What a blast! Have been to Naples, Florida many times visiting family, but had never taken a tour of the town before. Segway site-seeing is super fun and… read more

    S7670DMbethm
    7/12/2021
  • star rating  Wow, this was our first experience on a Segway and our first visit to Naples. Connie, you made this excursion a memorable experience. We will never forget our… read more

    DYH1990
    7/11/2021

    star rating  Connie was an exceptional guide. She shared stories of Naples and taught us quite a lot about it’s history. The areas we rode through during the tour… read more

    mbrundage118
    6/21/2021

    star rating  The company and our guide(Connie) were great! She was very informative and fun. It was a new experience and a great way to see some of the Naples area.

    930marykays
    6/21/2021

    star rating  Connie was wonderful! She took her time to ensure everyone in the large group felt comfortable. The tour was great! I will definitely do his again!

    debramA5041JU
    6/14/2021
  • star rating  I was skeptical that I would not be able to ride the segway and I would be the person who would end up crashing. However; Connie was our guide… read more

    C7115BRsandyb
    6/13/2021

    star rating  I loved the experience thanks to Connie she made the classes easy and safe. I remember telling her don’t go fast out there. I was amazed at how convertible and… read more

    11marilinb
    6/07/2021

    star rating  I was terrified to get on a segway, especially after the safety video to the point that I almost didn’t do it. I tell you, I am so glad I… read more

    x5y
    6/02/2021

    star rating  Connie was our guide and she made it a great experience. My partner and I have done this tour before but were with someone that hadn’t. Connie gave us so… read more

    Adventurer248027
    6/02/2021