F.A.Q's

Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: I bought tickets through Groupon, how do I setup my tour?

A: Please call our office during normal business hours at 239-260-3270 to make the reservation and mention you purchased your tickets from Groupon.

Q: Can I ride a Segway before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 18 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at [email protected] or 239-260-3272 to inquire.

Q: How fast do the Segways go?

A: The average tour speed is about 8mph, similar to the speed of a fast jog.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 12 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the Segway tour?

A: Yes, guests must weigh at least 80lbs (36kg) and cannot exceed 300lbs (118kg).

Q: Can more than 1 guest ride on a Segway at a time?

A: No, under no circumstances can more than one guest be on a Segway at a time.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our Segway tour to operate in the rain and/or when our larking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each Segway for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

What People Are Saying

  • star rating  Do Segway tours in every city we visit. This tour w/Brian as our guide was the best! Lots of fun, knowledgeable and saw some great sites. This tour is a… read more

    SegwayDRS
    4/15/2021

    star rating  My cousin and I are here on vacation with our own Segways. We like to take tours when we travel to learn a city’s history and good places to eat… read more

    Laura P
    4/14/2021

    star rating  Brian was a great tour guide full of wonderful information about Naples, excellent instructor for first time riders

    pshoffman
    4/13/2021

    star rating  What a fun family activity! Brian was our tour guide – he did a great job showing us the sites, providing some history, while also impressing us with all the… read more

    Whistler4
    4/11/2021
  • star rating  Excellent tour by Brian and Danielle!! They made it so easy to understand how to operate the segways and enjoy the tour! Informative and fun! Highly recommend it for anyone!

    Jgussie
    4/09/2021

    star rating  Excellent tour, very informative and fun for the whole family. Brian, our tour guide was very patient, funny, knowledgeable and made the experience fantastic. Highly recommended.

    SJEK
    4/09/2021

    star rating  Great Segway tour with this company. So knowledgeable about the city and its goings on. Bike rental was also very easy and we received great advice on how to maneuver… read more

    nancyhz2
    4/08/2021

    star rating  Loved learning the history of Naples while riding a Segway around town! Our guide, Connie, was knowledgeable and fun _ a must do for sure!

    L57NHsusanw
    4/04/2021
  • star rating  Connie was our tour guide, we can’t even say enough good things about her!! She is so knowledgeable on the area, super polite to others we passed.
    If you are… read more

    Longlake123
    4/01/2021

    star rating  We had so much fun on this tour! The Segways were a great way to see parts of Naples we haven’t seen before. Our 15 year old loved it!

    sarabK114WY
    3/31/2021

    star rating  Trek Bike Tour with Taylor was the BEST!! I had an amazing time! He is very knowledgeable and funny! I loved the microphone and headset dynamic. I was able to… read more

    NicoletS1
    3/30/2021

    star rating  Connie our Tour Guide was amazing and extremely knowledgeable. Not only was she part of the Naples ECO System but a great sense of humor. Thank you for leading us… read more

    jasoncF911JP
    3/29/2021
  • star rating  This segway tour was the best we have been on. This was our third time on them and Connie our guide was great. The fact that they had… read more

    Tour714351
    3/28/2021

    star rating  Connie was fabulous. We were planning on going with another place that was a few dollars less but so glad we didn’t. Connie was knowledgeable, patient, funny and… read more

    198sheilae
    3/28/2021

    star rating  Segway tour was sooo much fun! Our tour guide Brian was patient in teaching each of us to ride Segway until we felt comfortable, and with a little more practice… read more

    suefK350XF
    3/28/2021

    star rating  Connie was our tour guide. Great teacher is you never rode a Segway.

    Very informative and patient. Really a great way to learn and enjoy your day

    johnpY7790KH
    3/27/2021
  • star rating  Taylor was an excellent tour guide! He spent time getting us acclimated to the Segways before we left on our tour. Taylor was witty & an informative guide. Highly recommend

    sandylU7724SF
    3/24/2021

    star rating  It was fun cruising the streets of Naples. The tour guide was very knowledgeable about the area and was able to joke around with our group to make it… read more

    amyhanke
    3/23/2021

    star rating  This tour is worth checking out! If your looking for some insight on the area for a couple hours and want to learn a little history about the Naples area,… read more

    Road679748
    3/22/2021

    star rating  My friend and I took our 12 year old boys on the Segway tour of Naples and had a great time! Brian was so friendly and helpful. We were… read more

    kristik260
    3/22/2021
  • star rating  We had a great time seeing Naples this way. The segways were very easy to maneuver and the tour was fun and informational. Taylor was a great guide and was… read more

    287nataliej
    3/20/2021

    star rating  This was our second time on the tour and Brian never disappoints. Awesome your and even better guide. Will make this a yearly tradition. Thanks Brian for another great trip.

    Barclayj79
    3/20/2021

    star rating  Taylor was our guide and he was very informative and fun to ride with. We learned a lot about the history of Naples and enjoyed his upbeat personality.

    tigerj917
    3/20/2021

    star rating  Brian was an amazing tour guide and was very knowledgeable about the Naples area! I would def. go again!

    katiecE6114IZ
    3/19/2021
  • star rating  Our small group enjoyed a wonderful early morning Segway tour, with Connie leading the way. Riding these machines is a thousand times easier than it looks and we had… read more

    VDITT
    3/19/2021

    star rating  What a fun activity and something different to do together! Connie, our fearless leader and guide, was patient, informative, entertaining and we got a great overview of downtown Naples… read more

    803debbys
    3/18/2021

    star rating  Our tour guide (Connie) was amazing! She pointed out many parts of the city we wouldn’t have seen otherwise. She was bubbly, respectful, and made sure we were safe… read more

    HMueller0
    3/17/2021

    star rating  This was the perfect tour of Naples. From the moment we walked in the door, we were met with friendly tour guides, who went out of their way to make… read more

    Melissa S
    3/17/2021
  • star rating  Connie was such an excellent guide and was so patient with everyone as they learned how to ride the segway. We got to see beautiful sights and got to spend… read more

    W1917MTangelat
    3/12/2021

    star rating  Brian was a great guide. Fun tour of the city!

    Apparently this review has to be longer, so here’s an example of filler!

    Mooney082
    3/10/2021

    star rating  Great activity when in Naples. I hadn’t ridden one before but it didn’t take long to get the hang of it. Out guide, Brian, was awesome with the… read more

    DavidT918
    3/09/2021

    star rating  This was such a fun tour! Our guide was a fantastic story teller and added to the already great experience! Would highly recommend!

    stevewG3371AA
    3/08/2021