F.A.Q's

Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: I bought tickets through Groupon, how do I setup my tour?

A: Please call our office during normal business hours at 239-260-3270 to make the reservation and mention you purchased your tickets from Groupon.

Q: Can I ride a Segway before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 18 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at [email protected] or 239-260-3272 to inquire.

Q: How fast do the Segways go?

A: The average tour speed is about 8mph, similar to the speed of a fast jog.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 12 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the Segway tour?

A: Yes, guests must weigh at least 80lbs (36kg) and cannot exceed 300lbs (118kg).

Q: Can more than 1 guest ride on a Segway at a time?

A: No, under no circumstances can more than one guest be on a Segway at a time.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our Segway tour to operate in the rain and/or when our larking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each Segway for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

What People Are Saying

  • star rating  Extremely easy to learn to ride a Segway — even the older members of our group were comfortable in minutes. Very enjoyable and informative tour. Taylor kept it… read more

    R0bfish1
    8/01/2021

    star rating  I loved this fun experience and the tour guide Taylor really made my day! He took us to see really cool places and had an amazing personality! He was super… read more

    car_jackie134
    7/27/2021

    star rating  Taylor was a great guide. First time my husband and I and daughter rode segways. Taylor was an awesome teacher . We picked it up right a way. We enjoyed… read more

    A4778GFannb
    7/26/2021

    star rating  Taylor was a gem of a tour guide! He was customer oriented, friendly, and knowledgeable! Even if you have been coming to Naples for years, this was still interesting and… read more

    473elsal
    7/21/2021
  • star rating  If you’ve never road a Segway before, book this tour now!! This was so much fun and we are looking forward to doing this again in another city. … read more

    StephanieC239
    7/17/2021

    star rating  What a blast! Have been to Naples, Florida many times visiting family, but had never taken a tour of the town before. Segway site-seeing is super fun and… read more

    S7670DMbethm
    7/12/2021

    star rating  Wow, this was our first experience on a Segway and our first visit to Naples. Connie, you made this excursion a memorable experience. We will never forget our… read more

    DYH1990
    7/11/2021

    star rating  Connie was an exceptional guide. She shared stories of Naples and taught us quite a lot about it’s history. The areas we rode through during the tour… read more

    mbrundage118
    6/21/2021
  • star rating  The company and our guide(Connie) were great! She was very informative and fun. It was a new experience and a great way to see some of the Naples area.

    930marykays
    6/21/2021

    star rating  Connie was wonderful! She took her time to ensure everyone in the large group felt comfortable. The tour was great! I will definitely do his again!

    debramA5041JU
    6/14/2021

    star rating  I was skeptical that I would not be able to ride the segway and I would be the person who would end up crashing. However; Connie was our guide… read more

    C7115BRsandyb
    6/13/2021

    star rating  I loved the experience thanks to Connie she made the classes easy and safe. I remember telling her don’t go fast out there. I was amazed at how convertible and… read more

    11marilinb
    6/07/2021
  • star rating  I was terrified to get on a segway, especially after the safety video to the point that I almost didn’t do it. I tell you, I am so glad I… read more

    x5y
    6/02/2021

    star rating  Connie was our guide and she made it a great experience. My partner and I have done this tour before but were with someone that hadn’t. Connie gave us so… read more

    Adventurer248027
    6/02/2021

    star rating  This was our first time riding a Segway. Connie made this trip AMAZING! She made us feel right at ease and we had a great time thanks to her cheerful… read more

    602gabet
    5/29/2021

    star rating  Taylor is an amazin guy!!! we had a lot of fun during the tour.
    very professional and accurate information regarding Naples sites of interest, history and modern topics.

    N9782WCvictors
    5/26/2021
  • star rating  Our Segway Tours of Naples experience was AMAZING! We learned SO much about Naples (even as locals), enjoyed riding the Segways, and had SO much with our tour guide, Taylor!… read more

    Beth F
    5/17/2021

    star rating  Being a senior & my second time on a segway was a positive experience. Taylor could not have been more patient with us. He is also outgoing, informative, and likes… read more

    Angeline E R
    5/10/2021

    star rating  Fantastic experience. We were all new to Segway’s, but Taylor our guide walked us through everything and made us feel safe and confident before we headed out. Nice,… read more

    gilesb828
    5/09/2021

    star rating  Taylor was a great tour guide and was very knowledgeable about the area and history of Naples. As a newbie to segways, he made the experience safe and enjoyable. Highly… read more

    arP5753WZ
    5/08/2021
  • star rating  I literally loved the tour of Naples. Taylor was our tour guide, and he was awesome. Constantly cracking jokes and making it interesting for everyone. You get to view things… read more

    Chrisbakerr38
    5/07/2021

    star rating  Our tour guide was Taylor and he was great. Funny, informative and really kept us engaged throughout the tour. We saw and heard so much about Naples that we… read more

    jeffmE4774QC
    5/05/2021

    star rating  Should be in the top 10 ways to visit Naples. Florida. Fun and easy way to cover just over 5 miles of the town with views of the bay and… read more

    algX6874XK
    5/01/2021

    star rating  This was the best birthday in Naples! Taylor is an awesome Tour guide and relates to everyone. You’ll fly like a bird on land and learn history about Naples. Whoever… read more

    Lindamp7
    4/30/2021
  • star rating  Sometimes when you live in a great place like Naples, Florida, you forget all of the great sightseeing there is. Even locals need a stay-cation and with Brian as your… read more

    X1731CFheatherl
    4/29/2021

    star rating  This is the second time in two months I’ve gone on this tour. Connie was our guide both times and I’ll request her again if other family members or friends… read more

    jackya9
    4/28/2021

    star rating  Great tour. 90 minutes of going around beautiful Naples. Connie was great; very informative and chatty. Knew where the good picture spots were. Patient with us… read more

    GSTEENO
    4/27/2021

    star rating  This was a such a FUN and wonderful experience! Brian was an EXCLLENY tour guide … friendly, outgoing, jovial and humorous, and very knowledgable! I would HIGHLY RECOMMEND… read more

    Kim_T_IL
    4/21/2021
  • star rating  Segway of Naples was awesome!!! Brian was our very patient and very informative tour guide. It was a first time experience for all four of us and it was so… read more

    bulldawgpe
    4/18/2021

    star rating  Do Segway tours in every city we visit. This tour w/Brian as our guide was the best! Lots of fun, knowledgeable and saw some great sites. This tour is a… read more

    SegwayDRS
    4/15/2021

    star rating  My cousin and I are here on vacation with our own Segways. We like to take tours when we travel to learn a city’s history and good places to eat… read more

    Laura P
    4/14/2021

    star rating  Brian was a great tour guide full of wonderful information about Naples, excellent instructor for first time riders

    pshoffman
    4/13/2021