F.A.Q's

Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: I bought tickets through Groupon, how do I setup my tour?

A: Please call our office during normal business hours at 239-260-3270 to make the reservation and mention you purchased your tickets from Groupon.

Q: Can I ride a Segway before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 16 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at [email protected] or 239-260-3272 to inquire.

Q: How fast do the Segways go?

A: The average tour speed is about 8mph, similar to the speed of a fast jog.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 14 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the Segway tour?

A: Yes, guests must weigh at least 100lbs (45kb) and cannot exceed 260lbs (118kg).

Q: Can more than 1 guest ride on a Segway at a time?

A: No, under no circumstances can more than one guest be on a Segway at a time.

Q: Are guests able to wear flip-flops/sandals on the Segway tour?

A: No, all guests must wear closed toe shoes/sneakers to go out on the tour.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our Segway tour to operate in the rain and/or when our larking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each Segway for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

Q: What if I have balance issues?

A: Any guest who has balance issues, due to a condition requiring a brace, cane or crutch, is not permitted to participate in the Segway tour.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

What People Are Saying

  •   This was hands down the most fun thing we ended up doing in Naples! Brian was excellent and covered all the fun spots you wouldn’t wanna miss on your trip!… read more

    Karantopiwala
    3/02/2021

      Safe and fun! I had always wanted to try a Segway and what a beautiful place to do it! Thank you Brian for the great tour!

    609krisd
    2/27/2021

      Taylor was an amazing guide. Very friendly, funny, and knowledgeable!! This was our second time doing the segway tour and we plan on doing it again.

    S8025SHgeorgea
    2/23/2021

      Segway of Naples on 1010 6th Avenue South in Naples Florida was a great experience. Our tour guide Brian was awesome. First and foremost – was our safety. We had… read more

    718gwenl
    2/22/2021
  •   Have lived in Naples for seven years. Don’t know why I had not done this sooner! What great fun! Brian was our tour guide; he is an excellent, patient teacher… read more

    kellib584
    2/21/2021

      Not as advertised. They were not Segway i2 Generation 2 machines but the Segway hoverboard. BiG DIFFERENCE. No blue tooth headsets. Tour started an hour late because… read more

    663RobertS
    2/18/2021

      Connie was an excellent tour guide! She’s a genuine people person & is enthusiastic about her city. She could tell that I was initially uncomfortable operating the Segway. She was… read more

    dietz959
    2/08/2021

      Loved getting a great all around visit of Naples…seeing the many pretty houses. The guide was great. The segway’s were charged up and ready for action! We love seeing… read more

    John P
    2/01/2021
  •   Had a great time. Guide did an amazing job. Learned a lot about the history and fauna of Naples. The sagways were easy to ride and a lot of… read more

    Jammer2242
    1/29/2021

      I’ve taken this tour three times and loved them all. Learned something new each time. But I must say our most recent tour with Connie was the best… read more

    ryky
    1/29/2021

      Just had an amazing Segway tour with Brian. He was super informative and made the experience overly enjoyable. Between his knowledge and personality he made newcomers feel comfortable while also… read more

    laurencO2936AJ
    1/28/2021

      This was our first time visiting Naples. Brian was our tour leader. He did a great job and was a wealth of information, pointing out areas of interest and… read more

    JakesOpinion
    1/22/2021
  •   We just took the Naples Segway Tour, and it was such a great experience! Connie was our guide, and we loved her right away. She was fun, upbeat, patient and… read more

    F8929GLheatherb
    1/18/2021

      This was a very fun Segway tour. Ted made us feel very comfortable on the Segways before we went on the tour. He told great stories along the way. One… read more

    kpieharb
    1/17/2021

      Brian was very helpful and patient. I was worried I couldn’t balance or drive but he gave me the confidence and I did it! If I can do it at… read more

    debcZ6303HW
    1/17/2021

      Gary was exceptional in guiding us into terrain we would never have found ourselves and his extensive knowledge of the environment we were in was fascinating!!
    Would totally recommend him… read more

    819tammyk
    1/11/2021
  •   THIS WAS SO MUCH FUN! We were looking for something fun & unusual to do that would fit a range of activity & ages. Booked a 4-some for… read more

    JoyfulTravelers000
    1/09/2021

      Taylor who goes by "T" was an excellent tour guide! He made sure our safety was number one followed by having lots of fun. T was very knowledgeable of the… read more

    zzilchh
    1/05/2021

      Brian was an excellent tour guide! This was our second time on the tour but he still made it fun and amusing. Naples is a great city and this is… read more

    camillebig13
    1/01/2021

      Had a Great Segway Tour today with Brian. He went above and beyond any tour I have been on before. If you are in Naples it is well worth your… read more

    296allenk
    12/31/2020
  •   Connie was an excellent tour guide and helped our family get up and running on the Segways with ease. Thank you for a great experience.

    mikefD2716IR
    12/30/2020

      An excellent day with Brian on our Segway Tour of Naples! In no time Brian had us comfortable on the segways and we were ready for our tour. He… read more

    barbarahO7450BM
    12/29/2020

      We took the 11:00 a.m. tour with Connie on a beautiful day. The facilities was easy to find and well managed.
    We were greeted promptly and given some ice water.… read more

    steveharney
    12/26/2020

      Awesome experience! Super fun and easy to learn. Connie was our guide and did a fabulous job handling our large group of 10. She made the experience even better with… read more

    243kristyf
    12/23/2020
  •   What a great experience! Our guide took us all around Naples and described each location’s history and we had great conversations. If you are looking for an educational and… read more

    Kevinut
    12/19/2020

      Awesome and so much fun! Brian, our guide, was fantastic – he was very pleasant and gave tons of information about the Naples sights. Anyone can ride these… read more

    P6091FKchristianc
    12/15/2020

      Brian was our tour guide and he did an amazing job. Made it fun and was able to answer all our questions. Definitely recommend

    Rdaw04
    12/05/2020

      The Segway of Naples tour was a great experience. Our guide Brian did a great job patiently teaching us how to operate the Segway and then led us on a… read more

    23johni
    12/04/2020
  •   Best Segway tour in Naples. Don’t even think about the other place. We had Brian as our guide and he is one of the best. He is… read more

    Exploration618859
    12/01/2020

      Third time doing tour, second time with Brian the tour guide. Nice job and never felt rushed and learned interesting facts about Naples.

    G6343IAjenniferd
    12/01/2020

      Ted was a fantastic tour guide. He was very professional and friendly which helped us to enjoy the experience even more.

    shdirks
    11/25/2020

      It was so fun riding around Naples on Segway ! Good instruction on how to ride! Very informative and fun! Connie was fabulous! Hope to take visitors this year on !

    debbiejanebl
    11/23/2020