F.A.Q's

Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: I bought tickets through Groupon, how do I setup my tour?

A: Please call our office during normal business hours at 239-260-3270 to make the reservation and mention you purchased your tickets from Groupon.

Q: Can I ride a Segway before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 16 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at [email protected] or 239-260-3272 to inquire.

Q: How fast do the Segways go?

A: The average tour speed is about 8mph, similar to the speed of a fast jog.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 14 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the Segway tour?

A: Yes, guests must weigh at least 100lbs (45kb) and cannot exceed 260lbs (118kg).

Q: Can more than 1 guest ride on a Segway at a time?

A: No, under no circumstances can more than one guest be on a Segway at a time.

Q: Are guests able to wear flip-flops/sandals on the Segway tour?

A: No, all guests must wear closed toe shoes/sneakers to go out on the tour.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our Segway tour to operate in the rain and/or when our larking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each Segway for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

Q: What if I have balance issues?

A: Any guest who has balance issues, due to a condition requiring a brace, cane or crutch, is not permitted to participate in the Segway tour.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

What People Are Saying

  •   Gary was exceptional in guiding us into terrain we would never have found ourselves and his extensive knowledge of the environment we were in was fascinating!!
    Would totally recommend him… read more

    819tammyk
    1/11/2021

      THIS WAS SO MUCH FUN! We were looking for something fun & unusual to do that would fit a range of activity & ages. Booked a 4-some for… read more

    JoyfulTravelers000
    1/09/2021

      Taylor who goes by "T" was an excellent tour guide! He made sure our safety was number one followed by having lots of fun. T was very knowledgeable of the… read more

    zzilchh
    1/05/2021

      Brian was an excellent tour guide! This was our second time on the tour but he still made it fun and amusing. Naples is a great city and this is… read more

    camillebig13
    1/01/2021
  •   Had a Great Segway Tour today with Brian. He went above and beyond any tour I have been on before. If you are in Naples it is well worth your… read more

    296allenk
    12/31/2020

      Connie was an excellent tour guide and helped our family get up and running on the Segways with ease. Thank you for a great experience.

    mikefD2716IR
    12/30/2020

      An excellent day with Brian on our Segway Tour of Naples! In no time Brian had us comfortable on the segways and we were ready for our tour. He… read more

    barbarahO7450BM
    12/29/2020

      We took the 11:00 a.m. tour with Connie on a beautiful day. The facilities was easy to find and well managed.
    We were greeted promptly and given some ice water.… read more

    steveharney
    12/26/2020
  •   Awesome experience! Super fun and easy to learn. Connie was our guide and did a fabulous job handling our large group of 10. She made the experience even better with… read more

    243kristyf
    12/23/2020

      What a great experience! Our guide took us all around Naples and described each location’s history and we had great conversations. If you are looking for an educational and… read more

    Kevinut
    12/19/2020

      Awesome and so much fun! Brian, our guide, was fantastic – he was very pleasant and gave tons of information about the Naples sights. Anyone can ride these… read more

    P6091FKchristianc
    12/15/2020

      Brian was our tour guide and he did an amazing job. Made it fun and was able to answer all our questions. Definitely recommend

    Rdaw04
    12/05/2020
  •   The Segway of Naples tour was a great experience. Our guide Brian did a great job patiently teaching us how to operate the Segway and then led us on a… read more

    23johni
    12/04/2020

      Best Segway tour in Naples. Don’t even think about the other place. We had Brian as our guide and he is one of the best. He is… read more

    Exploration618859
    12/01/2020

      Third time doing tour, second time with Brian the tour guide. Nice job and never felt rushed and learned interesting facts about Naples.

    G6343IAjenniferd
    12/01/2020

      Ted was a fantastic tour guide. He was very professional and friendly which helped us to enjoy the experience even more.

    shdirks
    11/25/2020
  •   It was so fun riding around Naples on Segway ! Good instruction on how to ride! Very informative and fun! Connie was fabulous! Hope to take visitors this year on !

    debbiejanebl
    11/23/2020

      We had a great experience riding segways with Brian! He made sure everyone in our team doing fine with segways, told us a lot of facts and stories about Naples.

    Yelena_Velga
    11/21/2020

      Brian gave an awesome tour. Very knowledgeable with the history of Naples and he made the tour super funny! The Segways were way more fun to ride than the… read more

    redhdd
    11/19/2020

      This tour was great. I have been in Southwest Florida for 14 years and have always considered doing this just could never get the timing to work with my… read more

    538kendellb
    11/09/2020
  •   Great fun way to spend a nice sunny afternoon in Naples. Ted- our guide was great !! He was very informative and he took on on an awesome tour… read more

    lorirev
    11/05/2020

      This was an incredibly fun way to tour Naples and find out a little bit about the history of the city. Take this tour early in your trip to… read more

    PaigeK126
    11/02/2020

      Our original date and time was rained out. We received a phone call prior to leaving the hotel that our tour was cancelled and we were given the option… read more

    Jason and Jill D
    10/24/2020

      We took the tour with Ted as our guide. Informative, casual, and fun.
    Ted is full of Dad jokes so be prepared for it. Good clean humor.… read more

    71mcatee
    10/20/2020
  •   Loved this fun excursion!!! Ted was a very knowledgeable and super friendly guide. We covered a lot of ground and learned a lot while having a great time.… read more

    V2150JOalisonm
    10/20/2020

      Ted gave us a great tour of Naples and tailored it to what we were most interested in. Segways were so much fun and easy to do. We didn’t want… read more

    826jerin
    10/12/2020

      Ted, our guide was upbeat and informative. After a quick lesson we were off and
    touring Old Naples. The tour lasts well over an hour and you see a… read more

    jacolumbus2020
    10/07/2020

      Great time and cool thing to do while in Naples. I was in Naples for a quick little get away with the family and came across this outdoor activity… read more

    fireng69
    10/06/2020
  •   Our tour guide Ted was amazing, friendly, and very knowledgeable. He had alot patience for us newbies. We would highly recommend this tour. The Segway’s are new user-friendly.

    jasminesG7592PF
    10/03/2020

      My family needed to get out of the house, get some fresh air, change the scenery and this segway tour did the trick. We took a 9a tour with… read more

    Caprice305
    10/03/2020

      First of all…request Ted, he’s awesome! Pay attention during instruction time and don’t try and balance yourself with your feet, you’ll teeter back and forth. Firmly plant your feet and… read more

    angiehH7685DR
    9/22/2020

      My wife and I selected Naples for a weekend getaway and was not disappointed. We chose Segway of Naples as a fun activity and was thoroughly impressed. Our tour guide… read more

    JohnBy2025
    9/19/2020