F.A.Q's

Frequently Asked Questions

Q: Where are you located?

A: We are located at 1010 6th Avenue South, Naples 34102 at our Experience Naples location next to Tin City.

Q: Where does the tour go?

A: The tour starts out just west of Tin City, proceeds through Old Naples, the historic 3rd Street district. We also will go to the Naples Pier (great photo opportunity, facilities, and a quick break), then proceed up through the scenic 5th Avenue district and lastly through Cambier Park. See our map for the specific route. 

Q: How long is the tour?

The tour itself is a little over an hour long. The safety video and initial ride training is about another 30 minutes, for a total of about 90 minutes.

Q: How often are the tours?

A: We offer 4 tours daily! 9:00am, 11:00am, 1:30pm & 3:30pm

Q: I bought tickets through Groupon, how do I setup my tour?

A: Please call our office during normal business hours at 239-260-3270 to make the reservation and mention you purchased your tickets from Groupon.

Q: Can I ride a Segway before I purchase tickets?

A: Unfortunately we do not offer test rides. Your tour will include ride training in our parking lot prior to your tour departure.

Q: What is the maximum number of riders at once?

A: We are able to accommodate up to 16 riders at once, with advanced purchase.

Q: When will my card be charged?

A: Your credit card will be charged the day before your tour and will be provided a receipt via email for your records.

Q: Are we able to do a private tour?

A: Yes! Please contact our sales professionals at [email protected] or 239-260-3272 to inquire.

Q: How fast do the Segways go?

A: The average tour speed is about 8mph, similar to the speed of a fast jog.

Q: Is there a minimum age to take the tour?

A: Yes, the minimum age is 14 years old under the supervision of a paying adult.

Q: Is there a weight limit to participate in the Segway tour?

A: Yes, guests must weigh at least 100lbs (45kb) and cannot exceed 260lbs (118kg).

Q: Can more than 1 guest ride on a Segway at a time?

A: No, under no circumstances can more than one guest be on a Segway at a time.

Q: Are guests able to wear flip-flops/sandals on the Segway tour?

A: No, all guests must wear closed toe shoes/sneakers to go out on the tour.

Q: Do I need a reservation?

A: It is advised that guests make reservations as our tours do fill up.  We will always try to accommodate walk-in guests.

Q: Is the tour rain or shine?

A: For the safety of our guests and guides alike, we do not permit our Segway tour to operate in the rain and/or when our larking lot, the streets, sidewalks and pavements are wet.

Q: Should I bring water on the tour?

A: Absolutely! We have space on each Segway for water as well as handbags/person belongings.

Q: Can I ride if I am pregnant?

A: Unfortunately, no. Due to the potential risk to both the child and/or mother; pregnant guests may not participate.

Q: What if I have balance issues?

A: Any guest who has balance issues, due to a condition requiring a brace, cane or crutch, is not permitted to participate in the Segway tour.

Q: What is your cancellation policy?

A: Guests may cancel at any time by calling us at (239) 262-7300 or replying to your email confirmation.  Cancellations received within 24 hours of your scheduled tour departure are non-refundable.

If you have purchased vouchers for this tour through a booking agency (Expedia, Groupon, etc.) you will need to contact them for their refund policy.

What People Are Saying

  •   My family & I had a great time touring around Naples on segways under the care & guidance of our guide Taylor. We were a bit nervous because we had… read more

    sharonoP4283MU
    3/06/2020

      Brian our guide was very patient. After watching a video he took us outside and did one one Segway training. The tour was very interesting as we made our… read more

    Gmtravel68
    3/06/2020

      Lessons and trip around town were excellent. Taylor was awesome as a teacher and guide. We would recommend this tour to everybody.

    54jacquiel
    3/05/2020

      Taylor made the trip great. Kept everyone engaged and confident!
    We are a family of parents, 40 yo daughter and adult partner. Had a blast!

    masshiker2016
    3/04/2020
  •   First time on a Segway, so nervous at first, but Taylor was a great coach and very good instructor. He is a pleasant and well informed young man. Thanks… read more

    PierreJMPelland
    2/28/2020

      I had some family in town and booked the segway tour of Naples so we enjoy some fun.
    I’ve done the tour before and zipping about on segways is… read more

    LollieBrown
    2/26/2020

      taylor was great!!! best tour guide i’ve ever had. thank you so much! naples is a beautiful city and i’m glad i got to experience it with my family.… read more

    camillebig13
    6/24/2020

      We were in Fort Myers to see the Minnesota Twins play Spring baseball. We had a free afternoon and drove down to Naples with our friends, with the main… read more

    doehler
    3/24/2020
  •   Brian was great as the Segway Naples tour guide. My wife and I have done his tour 3 times. It is also much safer than the lighter segways being offered… read more

    chuckb1954
    3/09/2020

      Four of us (one 60ish, one 70ish and 2 in their 80’s) took the segway tour of Naples, led by a very knowledgeable guide.Our guide took pains to make sure… read more

    rover1717
    3/08/2020

      It was a great family event. I appreciated the tour and inside information on the Naples area. I highly recommend this company as I have been on a… read more

    tthiewes
    7/22/2020

      On our honeymoon we took a 1 hour segway tour with guide Taylor. He was very polite and helpful over the phone, accommodated us as we arrived a few minutes… read more

    I60ULvictoriaj
    8/04/2020